Terms & Conditions

Table of Contents

  1. When will my order ship?
  2. Shipping Charges - Domestic Shipping is FREE
  3. Order by email or telephone
  4. Return Policy
  5. Guarantee
  6. Privacy Policy

Please eMail or Call for Technical Assistance

When will my order ship?
If the object ordered is described as being the item that you will receive then it will ship within 2 business days of placing your order. If the object is to be custom made for you then it will ship as per the individual artisans policies, most ship within 2 weeks.

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Shipping Charges - Domestic Shipping is FREE:
All domestic shipping by USPS First Class Mail is FREE via USPS Priority Mail. If you need your order faster please order by email or telephone and we will quote you the added shipping costs. International Shipping is $12 (USD) and should be selected upon checkout.

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Order by email or telephone:
Send your order by email or call it in by telephone and we will send you a PayPal invoice for payment or take your payment information over the telephone. This is the way to order if you need expedited shipping.

eMail: Orders@M3Composite.com
Telephone: (888) 478-6745 (Toll Free USA) or (973) 601-7003 (International)

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Return Policy:
You may return your purchase for refund or equal exchange for any reason within 7 days of purchase. The merchandise must be returned in the original condition/packaging as when shipped and you notify us by phone or email within five (5) days of receiving your order.

Shipping charges are not refundable and all returns must be shipped pre-paid unless prior arrangements are made with us. We do recommend that you package the items securely, insure your package and send it via a trackable carrier such as FedEx, Express or Priority Mail and/or UPS. We are not responsible for lost or damaged shipments being returned to us.

Returned merchandise is to be shipped to: M3 Composite Industries LLC, 1130 Springtown Road, Unit C, Alpha, NJ 08865.

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Guarantee:
All work sold on this site is guaranteed by the individual artisan that created the item. This information is included in each items detailed description. The M3 material that is integral to the object will literally last forever and is guaranteed by the manufacturer.

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Privacy Policy:
M3heirloom.com recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.M3heirloom.com. The Site is operated by M3 Composite Industries.

If you have questions or concerns regarding this statement, you should first contact our site coordinator at info@m3composite.com or by postal mail to:
M3 Composite Industries, LLC
1130 Springtown Road, Unit C
Alpha, New Jersey 08865


Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, M3Heirloom.com requests identifying information when you:

  • Register on any of our web sites.
  • Place an order.
  • Provide feedback to an online survey or tell us about an idea or suggestion.
  • Participate in a rebate program, contest, or other promotional offer.
  • Request a SPECIAL SERVICE.
  • Request information or files from technical support or customer service.


In these instances, M3Heirloom.com will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

What M3Heirloom.com Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by M3heirloom.com and will only be used by M3heirloom.com to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information. M3heirloom.com does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time M3Heirloom.com may use agents or contractors who will have access to your personal information to perform services for M3heirloom.com (such as DATABASE MAINTENANCE, FURTHER EXAMPLES), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for M3heirloom.com. In addition, M3heirloom.com may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.

M3Heirloom.com On-line Store. The M3heirloom.com On-line Store is designed to give you options concerning the privacy of your identifying information. If you choose, you can set up an account. This will allow you to have a customized order page for express ordering and to view your purchasing history. To protect your privacy, we have designed the Sites to include certain steps to verify your identity before granting you access or enabling you to make corrections in an account. You will always have access to this account information and can view it, update it or correct it at any time. To access your information, you will need to use a password.

When purchasing products through the our web site, the order form will also ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

Third Party Links
M3heirloom.com does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave M3heirloom.com, M3heirloom.com cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies
At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Children's Privacy Protection
M3heirloom.com is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes to this Policy
M3heirloom.com may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Contacting Us: If you have any questions about our privacy policy and/or the practices of our web site, you can write to:
M3 Composite Industries, LLC
1130 Springtown Road, Unit C
Alpha, New Jersey 08865


Credit Card Security
Shopping online at M3Heirloom.com is completely safe. Our first commitment is to do our utmost best to ensure that others may not intercept or have access to the private information that you provide us. Our site implements security measures to protect against the loss, misuse, and alteration of your information.

When you place orders or access your personal information, we offer the use of a secure server. All sensitive credit information you supply are encrypted into our databases and transmitted via Secure Socket Layer (SSL) technology. This means that your private information will remain private.

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M3 Composite Industries, LLC      1130 Springtown Road, Unit C     Alpha, NJ 08865